Overview
Holastranger offers subscription-based services. We are committed to customer satisfaction, and this policy outlines the circumstances under which refunds are granted.
Subscription Services
- Free Trials: Some of our subscription services may offer a free trial period. Once the free trial ends, charges will apply unless you cancel before the trial expiration date.
- No Refunds for Used Services: We do not provide refunds for subscription services that have been fully or partially used. Once a subscription period starts, no refunds are available unless otherwise stated.
Eligibility for Refunds
- Technical Issues: If you encounter technical issues that prevent you from using our service and the issue is verified by our support team, we may offer a partial or full refund.
- Unauthorized Charges: If you notice any unauthorized charges, please contact us within 30 days. After investigation, we may issue a refund if the claim is valid.
- Cancellation Before Billing: If you cancel your subscription before the billing cycle begins, no charges will be made, and no refund is necessary.
Non-Refundable Purchases
All purchases for premium features or subscriptions are non-refundable unless otherwise stated. Any refunds offered are at Holastranger’s discretion, subject to investigation and verification of claims.
Refund Process
Refund requests should be submitted to holastranger.com@gmail.com. We will process valid refund requests within 7–14 business days. Refunds will be returned to the original payment method.
Changes to Refund Policy
Holastranger reserves the right to update this Refund Policy. Changes will be communicated via the app or email notifications.
Contact Us
For any inquiries regarding refunds, please contact us at:
Email: holastranger.com@gmail.com